Catching Concerns
Have you ever noticed a problem or become concerned about something, yet failed to speak up about it? For instance, perhaps you had a meeting with a client and noticed they were uneasy during part of your conversation. There are hidden clues in every human interaction that reveal when there are problems under the surface. It’s important to be able to recognize those clues and act on them, because client and employee issues escalate when people do not recognize and respond to concerns.
The lessons in this course include:
Five Reasons You Must Catch Concerns
Introduction to Concerns
Verbal Cues
Body Language and Micro Facial Expressions
Stalling, Emotions, and Statements
Eight Perception Expert Tactics
Final Tips to Become a Perception Expert
