Experience Bookends

You’ve probably heard the phrase, “First impressions matter.” That’s because how you make people feel, not how much you know, is the ultimate determining factor to whether Clients love your company. Therefore, this course teaches the importance of “experience bookends,” the way you start and end each communication. This is such a vital skill to learn, not only for interactions with clients, but for every interaction you have with another human being.

Lessons in this course include:

1. Why Experience Bookends?

2. Introduction to Experience Bookends

3. Where Are You Today?

4. Discern Communication Behavioral Preferences

5. Discern Motivations & Driving Forces

6. Experience Bookends Scenarios & Games