Communications 101

Everybody talks, but how many of us really communicate well? Some toddlers talk their heads off but make little sense. We tolerate it because they are children, they are still learning. But poor communication skills are not acceptable for working adults.

All of your employees could improve their professional communication habits. Whether it’s listening more, adopting a better tone of voice, or using the proper channel, this course covers it all.

Lessons include:

1. Listen First

2. Barriers, Body, and Basics of Communication

3. 10 Steps of Respect

4. Attributes of Great Tech Support

5. Speak Their Way, Not Yours

6. Email, IM, Texting Standards

7. Communication 101 Scenarios and Games