Remote Service Calls
Responding quickly and professionally to support requests improves Client satisfaction, loyalty, and profitability. Also, it boosts your team’s morale when they know exactly how to resolve issues in the proper manner. There are two courses on service calls, and this one focuses on Remote Service Calls. You know, those conversations that happen over the phone or via online meeting.
Remote service calls are unique. They can be more difficult than onsite service calls, because you are not face-to-face with the client. This course covers how to have a successful remote service call that makes the client feel valued.
Lessons include:
Remote Service Standards
Remote Service Communication
Client Perspectives
Closing Tickets
Examples
