Solving NOT Selling
Unless you’re a bona fide salesperson, asking someone to pay for a product or service can be a little uncomfortable. This course is designed for service technicians who have difficulty discussing unexpected problems that cost a Client additional money. However, everyone needs the skills and habits to discuss difficult topics.
Although this training is focused on service people, we encourage everyone in your company to complete this course. This includes owners, CEOs, executives, receptionists, maintenance workers, and warehouse staff, because your sales people aren’t the only ones who represent your company.
Lessons include:
Fear
Cost
Time
Clients Pay Us
Solving with Sales
Solving on Your Own
Communication Soft Skills
Problem and Presentation
Selling Behaviors
Buying Behaviors
Driving Forces / Motivators
Why Speak Up
Let’s Talk Money
Four Common Outcomes
